returns
If you are dissatisfied with the delivered goods, you naturally have the option of exercising your right of withdrawal and returning the goods to us. Of course, you can also return only part of your order.
- You can do this within 30 days of receiving the goods .
- Don't worry, we 'll cover the return shipping costs.
Simply request your return label online and have a code sent to you by email.
Important: Please use the email address from your order so we can process it correctly.
Here's how it works - Offline Classic
Step 1
📄 Fill out the return fields on your delivery note and include it with your return.
If you no longer have your delivery note, please use our returns form. 👇
RETURN FORM - DOWNLOADStep 2
📦 Pack your return securely so that the items arrive undamaged.
and then send your return to:
Quadratwerk - RETURN
Von-Hardenberg-Str. 1
59558 Lippstadt
Step 3
💳 Once your return arrives, it will typically be processed within 14 days . After sales, processing may be delayed by a few days.
You will then receive a refund and a confirmation by email.
Sometimes it just doesn't work out – and that's perfectly okay.
We want to make the process as easy as possible for you.
Now you can sit back and relax, trusting that everything will work out. We'll take care of the rest!